CANCELLATION POLICY
Cancellation of a Order by The Ada Junction
AdaJunction.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price, delay in arrival of stock or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.
Cancellation by Customer
Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.
RETURNS POLICY
IMPORTANT:
Once, the order is delivered, kindly make a 360-degree parcel opening video without any pause, trim, or cuts ensuring the parcel opening is clearly visible. No claims of defective/wrong product without a parcel opening video will be entertained.
Returnable Items : Unstitched Salwar Suits , Kurtis from any category can be returned except from any Items from Sale Category.
- Only Unused and Unstitched Dress Material can be returned if informed on same day of delivery.
- The product should reach us within 10 days from date of delivery on our return address that we will send you via email.
- Once we receive the product we will arrange for exchange or refund.
- Return cost will be borne by the customer.
Non Returnable Items :
- STITCHED , PRET or Custom Stitched Products are Strictly Non-Returnable irrespective of wrong size or fit.
- Men’s Kurta Payjama , Foot-Wear , Jootis , Stitched Suits and made to order suits cannot be Cancelled – exchanged or returned.
- Items under any offer , discount or from our “SALE” category cannot be cancelled , exchanged or returned except when we sent you a wrong or a faulty item. (Misprint, Beads or tassels coming out , uneven edges of dupatta , difference in shade , lesser fabric will not be considered as faulty or defective. )
Cost of Returns Logistics:
We are asking for the cost of returns shipping as its an additional cost in addition to additional cost we incurred in forward logistics by providing you FREE SHIPPING. When we are going extra mile for our clients we do expect a tiny cooperation from our clients to send the disliked material back .
This practice will also ensure that we keep minimal margins of our stock online and can pass on benefits to clients like for e.g. by providing best online rates , providing sales and offers from time to time. We thank you for your understanding. Kindly Ship the material back to us if your return request was approved.
*We welcome pre-sales question if any- can be posted to us on hi@adajunction.com
Kindly Contact us on email / whatsapp or call to Initiate the return.
Whatsapp – +91-9691600227
Call – +91-7897660821.
Email – hi@adajunction.com
(Customer Support is available from Monday to Friday from 10 am to 6 pm IST – request received during non-working hours will be answered on next working day. )
Once confirmed by our executive , please dispatch the Items by any courier service you want to the address provided to you by our Executive. The Return parcel should reach us within 10 days from date of delivery.
PLEASE MENTION ORDER NUMBER ON TOP OF THE PACKAGE.
Once return is received and inspected – we will process refunds etc as per store policy.
COLOR VARIATION :
No Guarantee on Color: Please note that the adajunction.com does not give any sort of color or shade guarantee on fabrics. For any complaints related to color or difference in shade please contact respective designer directly.
WRONG ITEM RECEIVED:
In case you have received a wrong or incorrect item please send us the Opening Video of Item and Courier Bag so that we can raise the issue with the courier company. We need this to make the claim with courier company. In case of non availability of the video we won’t be able to accept the return or claim of receipt of wrong delivery of product.
DAMAGED ITEM RECEIVED :
In case you have received a damaged item please send us the Opening Video of Item and Courier Bag so that we can raise the issue with the courier company. We need this to make the claim with courier company. In case of non availability of the video we won’t be able to accept the return or claim of receipt of damage product.
REFUND POLICY
Refund to source (In case of pre paid order) can be done only if the order has been Cancelled by the Ada Junction or we are unable to ship the order within 30 days of placing the order on our website.
